Shipping
Domestic Shipping
At Silver Lining Soap, we value your satisfaction and strive to provide a seamless shopping experience. Our domestic shipping policy ensures that your orders are processed promptly and delivered to your doorstep in perfect condition. Please read the following information regarding our shipping procedures:
Order Processing Time: We understand the excitement of receiving your products as soon as possible. Therefore, we commit to processing and shipping all domestic orders within 1-2 business days, excluding weekends and holidays. Once your order has been placed and payment has been successfully processed, we will begin preparing it for shipment.
Careful Packaging: We take great care in packaging your orders to ensure they arrive in pristine condition. Our team meticulously wraps and secures each item to prevent any damage during transit. We use appropriate packaging materials such as bubble wrap, packing peanuts, or air-filled cushions to provide adequate protection.
Shipping Methods: To deliver your orders swiftly and efficiently, we collaborate with reliable shipping carriers. We primarily utilize reputable domestic couriers, which may include but are not limited to, FedEx, UPS, USPS, or DHL. The choice of the carrier may depend on factors such as package size, weight, and delivery destination.
Tracking Information: Once your order is shipped, we will provide you with a tracking number via email. This tracking number allows you to monitor the progress of your package as it makes its way to you. You can conveniently track your shipment by visiting the carrier's website and entering the provided tracking number.
Estimated Delivery Time: Silver lining Soap is shipped from our centrally located warehouse in Milwaukee, WI USA. While we strive to meet and exceed your expectations, please note that the estimated delivery time is provided by the shipping carrier and may vary depending on the shipping method and your location. Typically, domestic deliveries arrive within 3-7 business days from the date of shipment, but please allow for potential delays beyond our control.
Shipping Fees: Shipping fees are calculated based on the weight, dimensions, and destination of your order. During the checkout process, you will be presented with the available shipping options and their corresponding costs. We aim to offer fair and competitive shipping rates while ensuring your order is delivered safely.
Address Accuracy: To avoid any shipping complications or delays, please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for any issues arising from incorrect or incomplete address details. In case of any discrepancies, please contact our customer support team (info@silverliningsoap.com) immediately for assistance.
International Shipping: Please note that this policy specifically pertains to domestic shipping within the United States. For international shipping inquiries, kindly contact our customer support team (info@silverliningsoap.com) for further assistance.
If you have any questions or concerns regarding our domestic shipping policy, please feel free to reach out to our customer support team. We are here to assist you and make your shopping experience with Silver Lining Soap as enjoyable as possible.
Thank you for choosing Silver Lining Soap. We appreciate your business and look forward to serving you!
Returns Policy
At Silver Lining Soap, we take great pride in providing high-quality products that are crafted with care and designed for your personal use. Due to the nature of our items being personal care products, we have a limited return policy in place. We do not accept returns or offer refunds for hygiene reasons unless the product received is damaged or defective upon arrival.
We understand that customer satisfaction is of utmost importance, and we want to ensure that you have a positive experience with our products. If, for any reason, you are not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We will gladly work with you to address any concerns or issues you may have.
In the rare event that you receive a damaged or defective item, please reach out to us immediately. We will require detailed information about the issue, including photographs if necessary, to assess the situation and provide an appropriate resolution.
Please note that we cannot accept returns for reasons such as personal preferences, allergic reactions, or change of mind. We highly recommend reviewing the product descriptions, ingredients, and any available customer reviews before making a purchase to ensure compatibility with your needs.
Our team is dedicated to your satisfaction, and we will do our best to make it right if you encounter any problems with your order. We value your feedback and strive to continuously improve our products and services.
To initiate a return or discuss any concerns, please contact our customer support team via info@silverliningsoap.com. Kindly provide your order details, a brief explanation of the issue, and any supporting documentation to help us assist you more efficiently.
Thank you for choosing Silver Lining Soap. We appreciate your understanding of our return policy, and we look forward to serving you to the best of our abilities.